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Introducing a New Contacts Import Experience (in active development)

Stefania Bracho Liberatore
  • Updated

A faster and more reliable Contacts Import tool is available for you to try. We’re providing access to this major improvement while the feature is still in development. Why? Because we want to shape the final product to align with user expectations… and we can only do that with your feedback! Let’s talk about it.

The Keela Contact Imports: Classic vs. New

When you visit Organization Settings > Imports, you’ll notice two tabs. This is how you can access both versions of the import tool. Here are the differences between the two versions:

  • Classic Imports: This is the version you’ve always used, which will now be labeled "Legacy Imports." It has all the existing functionality. Nothing is changing here, and you can continue using Classic as you always have.
  • New Imports (in active development): This is where you’ll see the improvements we’re building. This new tool is built on a separate system to provide:
    • Much faster processing for your import files.
    • No more import queues. Your file can start processing right away, even if other imports are running.
    • A dedicated process that won't slow down the rest of your Keela account while your import is running.

You have the freedom to use either the Classic or New import tool. The Classic version will remain available until the New version is fully complete.

Why a Phased Approach?

We know how central importing contacts is to your work. This is why we’re introducing improvements gradually instead of all at once. A phased rollout means:

  • You get early access to improvements instead of waiting months for a full release.
  • We get your feedback along the way, so we can fine-tune the experience to better meet your needs.
  • You’re always in control, with the ability to use either the Classic or New tool at any time.

As new enhancements are added to the New Import tool, we’ll let you know right inside the app. Each update brings the New tool closer to becoming your all-in-one import experience, built with your input at the center.

This phased approach will be applied to other features in Keela over the coming months. You’ll be able to access these Beta experiences from a centralized Beta page in Keela. You can learn more about the Beta page here.

How to Share Feedback

As mentioned, your feedback will help us close the gaps and make the New Import tool ready to fully replace Classic. Be on the lookout for a feedback survey on the Imports page in Keela where you can rate the New experience and provide any feedback. Our product team will review any and all feedback received because developing this tool with users in mind is our first priority!

If you have any questions about the New Contact Import experience, feel free to reach out to the Keela Customer Care team at support@keela.com

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