Keela has an updated sign-in experience. You may notice new login, password reset, email verification, or multi-factor authentication screens. These changes affect how you log in, but they do not change your Keela permissions, organization access, roles, billing, subscriptions, or data.
What is changing when I log into Keela?
Keela is updating the way users sign in and manage account security.
You may see updated screens when you:
- Log into Keela
- Reset your password
- Verify your email
- Set up or use multi-factor authentication (MFA)
- Manage account security settings
The login experience may look different, but your access inside Keela is still controlled by Keela.
What might look different?
Depending on where you start from and how your account is set up, you may notice:
- A new or updated Keela login page
- Velora-branded login or account security screens
- Sign-in through
auth.joinvelora.com - New password reset screens
- Email verification prompts
- MFA setup or MFA prompts
- Updated account security settings
These changes affect the login step only.
What is not changing?
The updated login experience does not change:
- Your Keela data
- Your Keela organization membership
- Your Keela role or permissions
- Your admin access
- Your billing, subscription, or contract
- How access is managed inside Keela
After you log in, Keela still controls what you can access and what you can do.
Login vs. Keela access
It may help to think of this in two parts:
- Logging in: Confirms that you are really you. This includes your email, password, MFA, email verification, or SSO.
- Keela access: Determines what you can see and do after you log in. This includes organization membership, user roles, permissions, and account status.
If you cannot complete the login steps, that is a sign-in issue. If you can log in but cannot access the right Keela organization or account, that is usually a Keela access issue.
What should I do if the login page looks different?
A different login page is expected.
You may see Velora branding or be taken to auth.joinvelora.com. This is part of the updated Keela login experience.
If you use a password manager, it may treat auth.joinvelora.com as a new website. You may need to manually select your saved credentials, update the website associated with the saved password, or save your credentials again when prompted.
What if my password does not work?
If your password is not accepted:
- Confirm that you are using the correct email address.
- Make sure your password manager is not filling an old or incorrect password.
- Try manually typing your password.
- Use Forgot Password if you are not sure which password to use.
If you use more than one Velora product, your usual password for another Velora product may be the password you now use to log into Keela. If your previous Keela password does not work, use the password reset flow.
What if I am asked to set up MFA?
MFA adds an extra layer of security to your account.
If you are prompted to set up MFA, follow the on-screen instructions. You may also receive recovery codes. Save these recovery codes somewhere secure, because they can help you regain access if you lose your MFA device.
What if I already had MFA set up?
In many cases, your existing authenticator setup may continue to work.
You may still be shown new recovery codes as part of the updated login experience. Save any new recovery codes securely.
What if I cannot access my MFA device?
First, try your recovery codes if you have them.
If you cannot complete MFA using your authenticator app or recovery codes, contact support for help recovering access.
What if I can log in but cannot access my Keela organization?
If you can log in successfully but cannot access the expected Keela organization or account, the issue may be related to Keela access rather than the login process.
Common causes include:
- You signed in with a different email address
- Your invitation was accepted using a different email address
- Your user was removed from a Keela organization
- Your user was suspended or deactivated in Keela
- Your Keela role or permissions changed
- You do not yet have access to Keela
Contact support if you can log in but cannot access what you expect.
What if I am redirected to a Contact Us page?
This usually means your sign-in was successful, but Keela could not find active access for that email address.
For example, you may have a Velora account but not have access to Keela or to the specific Keela organization you expected.
Use the Contact Us page or contact support for help getting access.
What if I used an old bookmark?
Some older Keela login-page bookmarks may redirect to the updated login experience. Others may not behave as expected.
If an old bookmark causes confusion, start from the current Keela login page instead. After you complete the new login flow, update your bookmark.
What if my password manager says this is a different website?
This is expected.
Because Keela login may now happen through auth.joinvelora.com, your password manager may not automatically recognize it as the same place where your previous Keela password was saved.
You may need to:
- Manually choose the correct saved login
- Update the saved website or domain in your password manager
- Save your credentials again when prompted
- Use Forgot Password if you are unsure which password is correct
This does not usually mean your account is broken.
What information should I share with support?
If you need help, please include:
- That you are trying to log into Keela
- The email address you are using to sign in
- The Keela organization or account you expected to access
- The browser you are using
- Whether you are using a password manager
- Whether you started from a bookmark, email link, or Keela login page
- The exact error message, if any
- A screenshot, if possible
- When the issue happened, including your timezone
- Whether the issue happened before login, after password entry, after MFA, or after signing in successfully
Quick troubleshooting checklist
Before contacting support, try the following:
- Confirm you are using the current Keela login page.
- Confirm you are using the correct email address.
- Try typing your password manually instead of relying on autofill.
- Use Forgot Password if your password is not accepted.
- Check whether your password manager is using credentials saved for an old Keela login page.
- Try starting from the current Keela login page instead of an old bookmark.
- Save any new MFA recovery codes securely.
Frequently asked questions
Does the updated login experience change my Keela permissions?
No. Your roles, permissions, and organization access are still controlled by Keela.
Does this change my Keela data?
No. The change affects how you log in. It does not change your Keela data.
Does this change billing or subscriptions?
No. Billing, subscriptions, and contracts are not changed unless separately communicated.
Do I need to create a new account?
In most cases, no. Continue signing in with the same email address.
Why am I seeing Velora branding?
Velora branding may appear because login and account security are now handled through an updated Velora sign-in experience.
Should I save my password again if prompted?
Yes. If your browser or password manager prompts you to save credentials for auth.joinvelora.com, that is expected.
What should I do if I am stuck?
Use Forgot Password if you cannot log in. If you can log in but cannot access the right Keela organization, contact support with the details listed above.