Your needs may change as you grow. To view our current plans and pricing, click here!
How do I upgrade my plan?
You can move to a larger plan right from your account:
- Click your Organization Name in the top right-hand corner of Keela and select Organization Settings.
- Click the Account tab, then under Plan Information select Change Plan.
- Select the plan you want to upgrade to. Only plans larger than your current plan are shown.
[screenshot: Change Plan showing upgrade options only]
How do I move to a smaller plan?
Downgrades can't be made in-app. To reduce your plan size, contact our Customer Care team at support@keela.com. We'll walk you through the change and make sure your billing is set up correctly.
Please note: To change the terms of your plan (for example, monthly to annual), contact our Customer Care team at support@keela.com.
How will my billing change if I update my plan?
Moving to a plan with lower contact limits
Our Customer Care team will confirm how your billing changes when they process the downgrade.
Moving to an Annual Plan from Monthly
When moving to an annual plan from a monthly plan, there will be a pro-rated charge from the date of the plan change.
Example: If you're on a monthly plan and switch to annual, you'll pay: (new annual price - what you've already paid for the monthly plan).
Moving to a Monthly Plan from Annual
When moving to a monthly plan from an annual plan, there will be a prorated charge from the date of the plan change.
Example: If you're on an annual plan and switch to monthly, you'll pay: (new monthly price - what you've already paid for the annual plan).
The remaining balance becomes Keela credit for future monthly payments. Future invoices will be: (new monthly plan price - your Keela credit from the annual payment).
What happens if I reach my plan's limits?
If you exceed the number of contacts allowed on your Keela plan, you'll be alerted by email and in-app notification. The notification will prompt you to upgrade your plan or decrease the number of contacts or users in your account. Notifications are sent every 3 days. If no action is taken after 10 days, your account will be suspended and you'll need to update your plan to continue using Keela.