Your organization may collect donations in a variety of ways, which can make the tracking of your transactions quite the task!
In this article, we'll be going through the different statuses that will appear on your transaction and what they mean for you!
Unknown
Keela does not know if the transaction has been paid.
This status will automatically be applied to the following transactions:
- Manually logged transactions that had not been indicated as paid prior to our transaction status release.
Pending
Due to some externalities with Recurring Transactions, there may be a delay in the transaction being accepted and paid. Keela will monitor this status over a 10-day period to see if the transaction is returned (failed). After this 10-day period, Keela will update the transaction status to ‘paid’ and at that time issue the thank you and receipt.
Paid
The transaction has been noted that has been paid. This generally comes from transactions that have been paid via a Keela form.
Failed
The payment for the transaction has failed. This can be returned for Scheduled Recurring transactions.
Cancelled
The transaction has been cancelled.
Refunded
The payment was refunded through KeelaPay. This status only appears on transactions that were processed through KeelaPay before it was retired. Keela automatically cancelled the receipt for these refunded transactions.