Nicole Kolkman

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Activity overview

Latest activity by Nicole Kolkman
  • Nicole Kolkman commented,

    Hi Toni, Email content (along with printed acknowledgement letters) is housed under the Acknowledgement Letter section in the Receipts & Emails Tab. I've recorded a brief video on my test account t...

  • Nicole Kolkman commented,

    Official comment

    Hi Toni (& Keela Community)! You can manage your Acknowledgement Letters & Emails, which accompany your automated receipts, in your Organization Settings > Receipts & Emails Tab!  Have a great day!

  • Nicole Kolkman created an article,

    How does Keela manage pre-existing contacts with imported data?

    How Keela checks for Pre-Existing Contacts in your Contact Data If you are Importing Contacts, you'll be given some options to choose from so that the Keela system knows how we should check for dup...

  • Nicole Kolkman commented,

    Hi Liz, Thank you for reaching out for an update. At the moment, transactions sent from Keela into Paypal can be reconciled using Full Name and Email Address. Our Product Team definitely understand...

  • Nicole Kolkman created an article,

    Interpreting DonorSearch's Data

    How does DonorSearch pull data? DonorSearch will look for any individual amongst various datsets who might meet the contact information provided. This data is updated a few times a year by dedicate...

  • Nicole Kolkman created an article,

    Managing Recurring Transactions Processed via PayPal

    PayPal has it's own processes and procedures for managing recurring transactions, which is why not everything can be managed via Keela. Here is our recommended processes for making changes to recur...

  • Nicole Kolkman created an article,

    Formatting Your Membership Data Spreadsheets

    We spent a bit of time in our Introduction to the Import Data Process training videos chatting about how the Import Process works as well as some general advice on how to perform Data Prep. In this...

  • Nicole Kolkman created an article,

    Membership Release - May 2022

    We're hitting the mid-way point of 2022 and our Product Team has been hard at work building new functionality. So, what better way to roll into May than with some Membership (and other miscellaneou...

  • Nicole Kolkman created an article,

    Popular Transaction Reports

    Before jumping into these step-by-step report guides, we recommend checking out our How to Use Filters Training Video. Filters are the back-bone of every report, so understanding which filters to u...

  • Nicole Kolkman created an article,

    Payment Processing in KeelaPay

    Credit card payments will follow a 3-step process, which is outlined below. Authorization When a constituent uses their credit card via KeelaPay, an authorization request is generated by KeelaPay ...