Stefania - Keela Customer Care Team

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Activity overview

Latest activity by Stefania - Keela Customer Care Team
  • Stefania - Keela Customer Care Team created an article,

    Release Notes - Communications Enhancements

    We are very excited to share two wonderful enhancements to our Communications Tool. This enhancements will continue to support you as you communicate with your contacts and donors.  Release Video ...

  • Stefania - Keela Customer Care Team commented,

    Official comment

    Hi Olivia,  Great question!  It will not, Keela will also move the recurring transaction to the contact that you choose to keep :)  Thanks, Stefania

  • Stefania - Keela Customer Care Team commented,

    Official comment

    Hi Claudia, Thanks for sending your question to our Community :)  It likely has to do with the email provider receiving the Email Marketing (e.g. Gmail, Outlook). Email providers all have specific ...

  • Stefania - Keela Customer Care Team created an article,

    Release Notes - P2P Fundraiser

    We are so excited to announce that we've released the ability to link offline transactions to a P2P fundraiser.  How do I link a transaction to a P2P fundraiser? When you are adding the association...

  • Stefania - Keela Customer Care Team commented,

    Official comment

    Hi Brenda,  Great question! You would need to cancel all the individual receipts that were issued for 2023 donations and then create a cumulative receipt.  You can learn more here on how to create ...

  • Stefania - Keela Customer Care Team created an article,

    Release Notes - Company Field Enhancement

    We are very excited to release this enhancement that targets the logic behind companies donating on forms, as well as capturing individual details of personnel at that company on the Keela form.  T...

  • Stefania - Keela Customer Care Team created an article,

    Anti-Spam Regulations effective February 2024

    As of February 1st 2024, Yahoo! Mail and Gmail are introducing a new set of requirements that senders must meet in order for their bulk email to be delivered as expected to their subscribers. Email...

  • Stefania - Keela Customer Care Team commented,

    Hi Christina,  This definitely doesn't sound right. Do you mind sending us an email to support@keela.com with the details and examples where this is happening so we can investigate!  Best, Stefania

  • Stefania - Keela Customer Care Team created an article,

    Release Notes - Exporting Interactions

    We are so happy to announce that we've released the ability to export interactions from Keela. Exporting Interactions In order to export interactions, you can go to your Contacts > Interactions and...

  • Stefania - Keela Customer Care Team created an article,

    Release Notes - Zapier Integration Enhancements

    We are very excited to announce that we've released two big enhancements to our Zapier Integration.  Field Logic We've now added the ability to add field logic replacement when creating individual ...