
Stefania
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Recent activity by Stefania-
Official comment Hi Brenda, Great question! You would need to cancel all the individual receipts that were issued for 2023 donations and then create a cumulative receipt. You can learn more here on how to create ...
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Hi Christina, This definitely doesn't sound right. Do you mind sending us an email to support@keela.com with the details and examples where this is happening so we can investigate! Best, Stefania
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Hi Judy - our developers are investigating this as we speak. Stefania
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Hi Judy, Our developers are looking into it! Stefania
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Official comment Hi Linda! Happy to chat through the Hard Bounced label here. The Hard Bounced label was released into Keela a few months ago. The label has been applied automatically to any Contacts who have ever ...
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Official comment Hello Emma,Happy First Post - and what a brilliant first question! You're absolutely right. While the Knowledge Base is a work of art... it's very detailed and it's easy to get lost in all of that ...
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Official comment Heya Christi! Thanks for commenting here. We've taken this question offline and reached out to you from support@keela.com to help unpack these queries. Thanks for your flexibility :) Yours,Cust...
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Official comment Hi Jeff, Thanks for your feedback - I'm very glad to hear that you find our support to be the best you've ever seen. While the Customer Care team are absolute experts when it comes to the Keela sys...
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Official comment Hello Steve, Oh, great question! Impact Areas work a little differently than this scenario. They are designed to be applied to donation forms as physical options for folks to choose where their f...
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Official comment Hello Steve, This is a fantastic question! I thought I might jump in to add my thoughts on this as I've seen a lot of folks who have a similar setup over my years at Keela. I'd be very interested t...