We have Paypal integration setup and we are having issues tracking our payments through Keela forms. When someone fills out a form and makes a payment, we are just seeing a bunch of random letters and numbers as the order detail/memo rather than the item they paid for (registration fee, membership fee, donation etc.) I reached out to Paypal and they said that the transaction ID/description needs to be generated from our website, which in this case is a Keela form.
Is there a way we can have the buttons on a form flow through to Paypal to input the order details? When I reached out to Paypal they said "The item name is what is being passed over from your website to us. This would be a change on Keela under item name." Our issue is that we are having dozens of transactions come in but we can't determine what they are for... did the member purchase a new annual membership? Did they purchase a garden box? Did they buy out their volunteer hours? It's very confusing and takes a lot of time to figure out.
The solution provided by Keela support was to export spreadsheets from both Keela and Paypal and match the transactions using their name and email address but this still doesn't solve our problem of determining what the member paid for.
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