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Filtering out inactive contacts

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2 comments

  • Stefania

    Hi Wade, 

    I would recommend using this filter instead as it will show you contacts that are not engaged with your organization:

     

    You can also learn more about our engagement stages here: https://support.keela.co/hc/en-us/articles/360049511191-Engagement-Stage

    Let me know if you have any questions! 

    Stefania

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  • Wade Thorhaug

    Hi Stefania,

    Thanks for pointing this out. This is more useful than my other approach, but strangely the 'Not Engaged' category includes contacts who have donated and opened emails within the last couple months. I would ideally like to narrow it down to those who have had absolutely no engagement in the last year so that they can be removed.

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