Managing duplicates in bulk
We're new to Keela and have been onboarding the last couple of weeks. I imported all our contacts first and then imported transactions. I was worried about the import creating hundreds of duplicates with my contacts so I read all the info and watched all the videos and triple checked my data to make sure I had the IDs and emails matched up which as far as I can tell it did. But I came out of it with 600+ duplicates. In many cases it created a new contact for each transaction which gave me 10+ duplicates of a single contact.
Is there a way to deal with this in bulk? Exporting the contacts, cleaning, and re-importing? Not really sure how that will help since the info is in Keela. Do I just need to suck it up and do it manually? Did anyone else have this issue? I should also add that I also did a test import to make sure this wouldn't happen and the test seemed to work fine, so I'm a little annoyed and wondering what user error this is or if this has been a common experience with others.
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Rachel Disney the duplicate manager only handles individually merging contacts. You could use that, but 600 is a lot to go through.
Your alternate option is to delete and re-import it all again. That may or may not be viable.
We help other organisations use Keela, so feel free to reach out via digital@everpree.com if you'd like a consultation.0 -
Rachel Disney how did you go with this issue. We are experiencing the same and have tried get assistance from the Keela team but no joy getting the support we need.
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Milly Darby I had to delete and reupload. It was not ideal. I hope you get it all sorted.
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We are getting there thanks Rachel Disney
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