Transaction data exports not matching what is on the screen
I exported a list of our transactions from last year and noticed some odd information which caused me to look up individual transactions in Keela. I found that the information in the Form and Notes transaction fields in my export do not match with what is shown on the screen in Keela for the same transaction.
Many entries in the export incorrectly show the name of our main donation form, when the payment was actually revenue. These entries, in Keela, show the correct form name.
And other entries show notes about where the funds came from, but in Keela there is no note for that specific transaction.
I've confirmed that the transaction IDs match, the dates align, and the amounts are the same. But the form and notes fields do not make sense in the export.
-
Hi Christina,
This definitely doesn't sound right. Do you mind sending us an email to support@keela.com with the details and examples where this is happening so we can investigate!
Best,
Stefania
0
Please sign in to leave a comment.
Comments
1 comment