Certain email providers are soft bouncing e-blasts

Charlene Shenk

• January 19, 2023 01:50

Hello, I send a weekly newsletter to our members and for the last two weeks our e-blast has been "soft bounced" by cox.net, icloud.com, and mac.com. Is there a setting that I need to fix or something else I can do to get the e-blast to deliver to those addresses?

TIA,

Charlene

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  Stefania Bracho Liberatore

  • January 19, 2023 15:13

  Hey Charlene, 

  Thanks for sending your question! 

  Soft bounces can occur due to several reasons. The receipient's email provider is not accepting the email for various reasons - i.e. the recipient's inbox may be full or the image file might be too large. 

  Keela will attempt to deliver the message for 72 hours. 

  You can re-try to email those recipients to see if they are receiving the email the second time! 

  Let us know if you have any more questions!

  Stefania

   

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