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Managing Transactions in KeelaPay

Nicole Kolkman
  • Updated

Transaction Balances

This indicates the total amount of funds in your KeelaPay account (charges and refunds). You can check your Account Balance, by heading to your dashboard. You can expand the details of this balance by clicking "Balance Details".

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Managing Transactions

Finding Transactions

Navigate to Payment History. Here you will see all of the transactions in your account. To look for specific transactions, you can Search by Customer. You can also breakdown your view by clicking into the Sales, Authorizations and Refunds tabs.

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Refunds

Need to void or refund a transaction? Not a worry! You can perform this action right through Keela. First, head to the transaction in question. From there, you can click Actions > Refund Transaction.

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By clicking this button, Keela will automatically refund the full transaction amount, cancel the receipt and update the Transaction Status to "Refunded". 

**Please note that transactions processed via PayPal or Stripe must be refunded in their respective payment processing systems.