Skip to main content

KeelaPay Access & Users

Nicole Kolkman
  • Updated

Accessing KeelaPay

You can access KeelaPay through the Keela app or through an external URL. 

In-app 

Note: In-App access to KeelaPay will depend on your User Permission Level. Organization Settings are hidden to coordinators and managers, whereas Transaction records are hidden to coordinators only. 

Navigate to Organization Settings > Payment Processors > click Actions on KeelaPay > select View Dashboard. 

You can also navigate to a single transaction > scroll to 'Payment Info' > select View Transaction on KeelaPay.

External URL

You can also access KeelaPay directly from your browser via https://portal.kpays.co/login.

Managing KeelaPay Users

Adding Users

Navigate to the Management Tab in KeelaPay and click Users. Click the + Add User button and fill out the fields with the new user's details. If this new user is a user of Keela, we'd recommend using the same email address.

Payrix_2022-04-13_15-23-25.png

 

Roles/Permission Levels

When adding a new user, you will be prompted with two default user permission types in KeelaPay. You can also create custom permissions. 

  • Merchant Full Access - can perform any action on KeelaPay and will also receive email notifications for important changes within the portal such as bank account modifications, dispute updates, and payout notifications. 
  • Merchant Staff Access - provides view-only permissions.
  • Customized Roles/Permission Levels - your organization can also create customized Access Templates. This can be done via the invitation process or at any time via the Access Templates tab.

Payrix_2022-04-13_15-34-17.png

Removing Users

It is not possible to remove a user in KeelaPay, however, you can set a user to inactive. Please note, when setting a user to inactive, this will have the downstream impact of deactivating any user that the inactive user is a parent to.