Premium Care Support and Training Services

Email Support

*Included in all Keela subscriptions

The best email support you’ll ever receive! Our team is passionate about helping non-profits and is here to assist with your onboarding, best practices & advice, feature insight & technical support all while using creative and innovative ways to help through email, including customized videos!

Learn how to get in touch via Email Support here.

Email Support Hours

Monday to Friday, 8am - 4pm PST (11am - 7pm EST)

We know how important it is to hear back quickly when you need help! During support hours, our average first response time is the same day*.

*Note that this can vary based on the complexity of your request and current ticket volume. We want to ensure that we provide an accurate and informative response which can sometimes take some time!

Live Chat

Premium Care plans only

Chat with our support team live, right from your Keela account! This is a great way to get an answer quickly to any straightforward questions you may have or if you need assistance right away as a Customer Care team member will usually respond within a couple of minutes to help out.

If your question is a little more complicated or requires some additional follow-up, we might ask to move to email or a phone call to continue working with you.

Learn how to get in touch via Live Chat here.

Live Chat Hours

Monday to Friday, 10am - 2pm PST (1pm - 5pm EST)

Scheduled Phone Support

 Premium Care plans only

Schedule a 15 or 25-minute Zoom call with our team to chat through any complex questions or issues that you may have. The best part? There is no need to go through a call tree or wait on hold for hours. We’ll call you at your appointment time!

Phone Support is a good option if your question can wait a day or two and would benefit from a more in-depth discussion or maybe you just want to say hi!

Looking for on-demand support? If you can’t wait for an appointment, that’s cool too! We recommend using Live Chat to get in touch with us immediately.

*Please limit scheduling to one session per day for your organization to ensure access for all Keela learners. Any additional calls scheduled for the same day will be required to be rescheduled.

Learn how to get schedule a Phone Support meeting here.

Phone Support Hours

Monday to Friday, 10am - 2pm PST (1pm - 5pm EST)

Live Training

Premium Care plans only

Live Training sessions are structured and scripted sessions that take an in-depth look at Keela's built-in tools. Choose from our list of live training sessions, and we’ll show you the ropes!

Learn about the Training Sessions that we offer or how to schedule a Training Session in our article here.

Training Schedule Hours

Monday to Friday, 10am - 2pm PST (1pm - 5pm ET)

Workshops

Premium Care plans only

Workshops are interactive sessions that cover various best practices in the nonprofit industry while showing you how to incorporate them into your activities in Keela. Choose any topic from our list of best practices workshops and well get your brain going!

Learn about the Workshops that we offer and how to schedule them in our article here.

Workshop Hours

Monday to Friday, 10am - 2pm PST (1pm - 5pm ET)

*Please note that unused Training Sessions and Workshops do not roll over. 

Premium Care Pricing

How can I purchase the Premium Care Feature?

To access it, click on the purple Premium button in the bottom left-hand corner of the sidebar or navigate to the Premium tab in your Organizations

Here, you'll see a list of the Premium Features we offer in Keela.

When you're ready to move forward, simply select the Premium Care card> Select any option Booster Packs (packs of 3 training sessions) that you might like to add> click Get Feature

Important Note: Premium Care features are only available on Annual Subscription Plans.