We know that emphasizing and communication your Organization's impact is  key to donor stewardship. This is why we have functionality to customize the Acknowledgement Letter which accompanies a transaction receipt to be customized when associated to an Impact Area (or a Campaign).

Receipts and Letters - Campaign and Impact Area Customization Training Video

Learn exactly how this customization works by watching this video.

How do I customize the Receipts and Letters for an Impact Area?

Navigate to your Impact Area> Click on the Receipts & Letters tab > Ensure that the toggle for Logo and Header and/or Acknowledgement Letters is turned on > Click on the grey Edit icons

What if a payment has both a Campaign AND an Impact Area on it?

If a payment is logged in your account, and it's connected to a Campaign and an Impact Area that both have Customized receipts turned on, Keela will follow a very specific hierarchy when choosing which customization to send.

Where can I get an overview of how Receipts work in Keela (in general)?

You can find a full overview of how Receipts work in Keela in our What are Receipts? article.

Where can I learn more about the types of Acknowledgement Letters that Keela sends?

You can find full definitions of what each option listed under the Acknowledgement Letters section is in our Setting up your Receipts - Acknowledgement Letters article.

I have a general question about Receipts - where should I look?

Check out our Receipts FAQs article to read about some of our most frequently received questions on Receipts. If you don't see your question there, feel free to submit the question to our Community and we'd be happy to respond - we'd love to get the article updated!