Your organization may collect donations in a variety of ways, which can make the tracking of your transactions quite the task!
In this article, we'll be going through the different statuses that will appear on your transaction and what they mean for you!
Keela does not know if the transaction has been paid.
This status will automatically be applied to the following transactions:
- Imported donations.
- Manually logged transactions that have not been indicated that have been paid
The payment for the transaction is pending.
The transaction has been noted that has been paid. This generally comes from transactions that have been paid via a Keela form.
The payment for the transaction has failed.
The transaction has been cancelled.
The payment has been refunded by KeelaPay.
Please note that the Refunded status will only be applicable for transactions that have been paid via KeelaPay.
Keela will automatically cancel the receipt for any refunded transaction via KeelaPay.