Your organization may collect donations in a variety of ways, which can make the tracking of your transactions quite the task!
In this article, we'll be going through the different statuses that will appear on your transaction and what they mean for you!
Unknown
Keela does not know if the transaction has been paid.
This status will automatically be applied to the following transactions:
- Manually logged transactions that had not been indicated as paid prior to our transaction status release.
Pending
The payment for the transaction is pending.
Paid
The transaction has been noted that has been paid. This generally comes from transactions that have been paid via a Keela form.
Failed
The payment for the transaction has failed.
Cancelled
The transaction has been cancelled.
Refunded
The payment has been refunded by KeelaPay.
Please note that the Refunded status will only be applicable for transactions that have been paid via KeelaPay.
Keela will automatically cancel the receipt for any refunded transaction via KeelaPay.