November 7th, 2024 [10:23 am PST]

For organizations using KeelaPay as their payment processor:

We have an important update regarding KeelaPay accounts and donations. Our team has identified some irregular activity, and while there’s no need to worry, we’re taking proactive measures to ensure the system remains safeguarded and runs smoothly.

As part of this vigilance, you may experience intermittent access to your KeelaPay account, and some donors might see an “IP address blocked” error when attempting to make a donation. This is due to routine checks and protocols we’re running to maintain the highest security standards.

In the meantime, we recommend using PayPal or Stripe for your donation processing in Keela. (See External Payment Processors)

We’re working quickly to complete these tests and will share an update as soon as KeelaPay is operating as usual. We apologize for any inconvenience this may cause and appreciate your understanding. Your trust and security are always our top priority!

July 18th, 2024 [6:52 pm PST]

Keela is back up and running. We appreciate your patience while our developers worked on a fix. 

We appreciate your patience and understanding. 

July 18th, 2024 [3:40 pm PST]

We want to inform you that we are currently experiencing an outage in Keela USA due to an issue with one of our service providers. They are actively working on a fix. While this situation is beyond our control, we are working internally to find interim solutions.

We will keep you updated with regular updates as the situation progresses. Thank you for your understanding and patience.