Important Update! As per GDPR guidelines, do not change the Email Subscription Status of your Contacts to "Opted In" unless you have received permission from them to do so.
If you would like to update the email statuses of multiple Contacts at once, look no further! You can do this by using the Subscription Status tab tool, or a via Import.
Subscription Status Tab
To update the Subscription Status of these Email Addresses > Navigate to E-blasts > Click on the Subscription Status tab.
Important note: emails will only end up under the Subscription Status tab f they meet at least one of the conditions below:
- The email subscription statuses were imported via Contact Import.
- The email subscription status was manually added when creating a Contact record.
- The email subscription statuses were synced into Keela from MailChimp.
- An E-blast has been sent to the email address (every time you send an E-blast, the recipient's email address and subscription status will be added to this list).
Hint: Use the Filter tool to narrow down your list by Subscription Status. For example, filter by "Unknown" status to see only those email addresses which are Unknown.
Multi-select email addresses on by one
If you would like to update a couple of email addresses, click on the multi-select tick boxes to choose these > Click Actions > Click Edit Subscription Status
Select the appropriate Subscription Status > Click Save
Multi-select all email address on a single page
If you would like to update all of the email addresses on a single page, click on the multi-select drop-down arrow > Click Select This Page
Select the appropriate Subscription Status > Click Save
Multi-select all email addresses in your current list
Hint: Use the Filter tool to narrow down your list by Subscription Status. For example, filter by "Unknown" status to see only those email addresses which are Unknown.
If you would like to update all of the email addresses in your current list, click on the multi-select drop-down arrow > Click Select All Pages
Import Subscription Statuses
New Import
If the Contacts you want to update the Subscription Status for do not already exist in Keela - you can import Contacts' Email Subscription Statuses when you Import Your Contact Data. When you import Contacts, make sure to include the Accepted Field for 'Email Subscription Status' in your import spreadsheet.
Updated Import
If the Contacts you want to update the Subscription Status for already exist in Keela- you can Export the Contacts you want to update or create a list in Excel. Make sure the first column of the spreadsheet has either the Contact's Primary Email Address or Full Name - this is how Keela will search for the existing Contact record to update the Subscription Status. You will then want to add a Subscription Status column that specifies if the Contact is Opted In or Opted Out. Once your spreadsheet is prepared, you can go ahead and Import Your Updated Contact Data.
