How to Import an Event into Keela

There are two ways to import an event into Keela:

(1) Through the Events Tool

Select the Events tool in the sidebar > Select the Import Event button. 

Note: If this is your first Event import an Import Events button will appear in the middle of the page.

(2) Through the Integrations Tab 

Go to Organization Settings > Select the Integrations tab > Click on the Actions button in the Eventbrite integration > Select Import Event from the drop-down list. 

In either case, a pop-up window will show a list of your Eventbrite events, simply select Import for the event you want to import into Keela. Note: you will notice that events that you have previously imported will have a status of 'Imported'. 

Viewing Event Details

Where to Find Event Details?

There are two ways to view event details: 

(1) Through the Events Tool

Select the Events tool in the sidebar, here you will see a list of all the Events that you have imported. 

(2) Through the Integrations Tab 

Go to Organization Settings > Select the Integrations tab > Click on the Actions button in the Eventbrite integration > Select View Sync History from the drop-down list. Once selected it will take you to The Events tool where you will see a list of all the Events that you have imported. 

Navigating Event Details

To view the details of a specific event, simply click on that event. You will be re-directed to the Event Details page with three tabs along the top. 

(1) Overview - this tab provides various details about the event.

(2) Orders - this tab shows a list of the ticket orders for the event, organized by contact name. 

(3) Attendees - this tab shows a list of attendees of the event, organized by contact name. 

Contact Automations 

(1) Contact Information 

If someone who orders tickets or attends your event isn't already in your contact list in Keela, not to worry, Keela's automated features are on it!

When you import an event, orders and attendees for each event you import will automatically be created as contacts in Keela. For previously existing contacts, Keela looks for any additional information they gave when registering for your event and automatically updates the contact! 

We import the following data for the contact profile (corresponding Keela fields shown in parentheses if named differently):

• Prefix (Title)
• First Name
• Last Name
• Email Address
• Home Phone (Primary Phone)
• Cell Phone (Additional Phone)
• Website 
• Birthdate 
• Gender
• Home Address (Primary Address)
• Work Address (Secondary Address)

(2) Contact Interactions

When a contact orders tickets or attends one of your events, it is automatically added to the interactions tab located within each individual contact.

This allows you to keep track of all the events that a particular contact attended. To discover some of the other cool interactions Keela keeps track of, head on over to Interactions!

How does Keela handle duplicates with the EventBrite integration?

When you import an event using the EventBrite integration, EventBrite Contacts will be matched to any existing Keela Contacts based on email address only. The Contact Name will not be considered.

When a duplicate contact is found, Keela will overwrite* existing data on the Keela contact with the updated information provided in EventBrite.